Refund and Returns Policy
Last Updated: August 19, 2026
Thank you for choosing Vikihub Learning.
Because our products and services are primarily digital educational courses and learning materials, refunds and returns are handled differently from physical products.
Please read this policy carefully before purchasing or enrolling in a course.
1. Digital Products and Courses
Courses purchased through learn.vikihub.ng are digital products.
Once payment has been successfully completed and access to a course or digital learning material has been provided, the purchase may not be eligible for a refund because digital content can be accessed and used immediately.
For this reason, we strongly encourage you to review the available course description, requirements, curriculum, and other information before making a purchase.
2. Eligibility for a Refund
A refund may be considered in certain circumstances, including:
- You were charged more than once for the same course due to a payment error.
- Payment was successfully deducted but the course was not made available to your account.
- A technical problem on our platform prevents you from accessing a purchased course and we are unable to resolve the problem within a reasonable period.
- A payment was made in error and the course has not yet been accessed, where we determine that a refund is appropriate.
- We otherwise determine that a refund is justified based on the circumstances of the transaction.
Refund requests are reviewed individually.
Submitting a refund request does not automatically guarantee that a refund will be approved.
3. Non-Refundable Situations
A refund will generally not be provided where:
- You have already accessed or substantially used the course.
- You have completed a significant portion of the course.
- You purchased the course by mistake but have already accessed the learning materials.
- You changed your mind after accessing the course.
- You did not complete the course.
- You did not have sufficient time to complete the course.
- You purchased a course without first reviewing its description or requirements.
- You no longer want the course after purchase.
- You experienced difficulties caused by your own device, internet connection, browser, or software that are not caused by our platform.
- You shared your account or course access with another person in violation of our terms.
4. Technical Problems
We understand that technical problems can sometimes occur.
If you are unable to access a course after making a successful payment, please contact us before requesting a refund.
We will first attempt to resolve the issue, which may include:
- Checking your account and enrollment
- Restoring course access
- Correcting an enrollment problem
- Resolving payment verification issues
- Troubleshooting website or account problems
If we are unable to resolve a genuine technical problem that prevents access to a purchased course, a refund may be considered.
5. Duplicate Payments
If you are charged more than once for the same transaction because of a payment or processing error, please contact us as soon as possible.
After verifying the duplicate transaction, the additional payment may be refunded through the appropriate payment method or payment provider.
6. How to Request a Refund
To request a refund, contact Vikihub using the support/contact information provided on our website.
Please include:
- Your full name
- Email address associated with your Vikihub account
- Course name
- Date of purchase
- Transaction or payment reference, if available
- Reason for the refund request
- Any relevant information or screenshots that may help us investigate the issue
Providing complete information helps us process your request more quickly.
7. Refund Review
Refund requests will be reviewed based on the circumstances of the purchase and the information provided.
We may verify:
- Payment records
- Course enrollment records
- Account activity
- Course access and usage
- Technical issues associated with the transaction
We reserve the right to approve or decline a refund request where permitted by applicable law.
8. Refund Processing
If your refund is approved, the refund will normally be processed through the original payment method or through the payment provider used for the transaction, where possible.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
Vikihub is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.
9. Course Cancellation
If a course is cancelled by Vikihub before you are able to access the purchased course, we may provide an appropriate remedy, which may include a refund or alternative course access, depending on the circumstances.
If a course is temporarily unavailable because of maintenance, technical issues, or other temporary circumstances, we may first attempt to restore access rather than issue a refund.
10. Course Changes and Updates
Vikihub may occasionally update, modify, improve, replace, or reorganize course content.
Changes to course materials do not automatically qualify for a refund.
We aim to maintain and improve the quality and usefulness of our courses while ensuring that enrolled students continue to receive reasonable access to the educational content associated with their purchase.
11. Fraudulent or Unauthorized Transactions
If you believe that a payment was made using your account or payment method without your authorization, contact us immediately.
We may investigate the transaction and may request information necessary to verify the claim.
Where appropriate, you should also contact your bank or payment provider immediately.
12. Chargebacks
Before initiating a payment dispute or chargeback with your bank or payment provider, we encourage you to contact Vikihub so that we can investigate and attempt to resolve the issue.
Fraudulent or abusive chargebacks may result in suspension or termination of the associated account where permitted by applicable law.
This does not limit any rights you may have under applicable consumer protection or payment laws.
13. Physical Products
This Refund and Returns Policy primarily applies to digital courses and learning products available through learn.vikihub.ng.
If physical products are offered through another Vikihub platform or website, those products may be subject to a separate returns and refund policy.
14. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory rights or protections you may have under applicable law.
Where applicable law provides you with rights that cannot legally be excluded or limited, those rights will continue to apply.
15. Changes to This Policy
We may update this Refund and Returns Policy from time to time.
Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Refund and Returns Policy or wish to submit a refund request, please contact Vikihub using the contact information provided on our website.
Vikihub / Vikihub Learning
Website: learn.vikihub.ng
Last Updated: August 19, 2026